Better service leads to better outcomes—and a stronger sleep practice.
Sleep disorder patients aren’t just coming in for a test.
They’re exhausted. Frustrated. Nervous. And often skeptical that treatment will even help.
That’s where your team comes in.
This course trains staff—from the front desk to the sleep lab—to deliver calm, confident, and clear patient service every step of the way.
Whether you're welcoming new patients, explaining testing procedures, or handling tough questions about CPAP or billing, this course gives your team the tools to lead with empathy, manage tough moments, and build trust that lasts.
✅ What You’ll Learn:
- How to speak with clarity, confidence, and compassion
- What great service looks like at every patient touchpoint
- How to handle difficult patients with professionalism
- Real-world scripts and tools to use with patients today
- How to build a service-first culture across the entire practice
👥 Who This Is For:
- Front desk and intake staff
- Sleep technologists
- Billing and scheduling coordinators
- Anyone who interacts with sleep patients (on the phone, online, or in person)
🎓 Certificate of Completion:
Every learner receives a custom, branded certificate to validate their training—perfect for personnel records or staff development goals.
💬 Testimonials:
“This course helped us reduce patient complaints by over 60% in just one month.”— Clinical Supervisor, Sleep Medicine Group“Finally—real tools for real situations. Every staff member should take this.”
— Front Office Manager, Sleep Diagnostics Center
Example Curriculum
The curriculum block is dynamic. As you add curriculum to your course, you'll see it automatically populate here.
📦 What's Included:
7 short video modules
Printable tools, scripts, and service checklists
Final quiz + Certificate of Completion
Lifetime access + free updates
